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- Ask for feedback (and respond to it well!) I meet with each member of my team every year or (if team is too large) every other year. I ask for honest feedback. Examples of questions are “What can I do better?” and “What can the team do better?” It may take some follow up to get them to open up; I give examples of things I think they might say or what others have said, like “Some have said they wish I would communicate more of what’s happening in the executive office.”
- Prove to people that you care about them. Know and understand your team as individuals. The last question I ask is: what does your future look like? It doesn’t have to be ‘I want to stay here until I retire.’ I want to support them no matter what their goal is.
- Be vulnerable and honest with others. Show up authentically. We are all imperfect, if you try to deny it others will see through it and you will come across as fake.
- Be consistent and have integrity. Be the same person in every single room. Don’t engage in gossip, badmouthing etc. You set the example of what exceptional looks like!
