In the war for talent, human-centric work design will be a unique differentiator between employers who attract and employers who alienate their talent. Both frontline and office workers want a more human approach to work. The normalization of remote work has made it clear that for many employees, location should not be at the center of how work gets done. Organizations must transition from a location-centric model to a human-centric work model, which puts the individual at the center of work design. Flexibility becomes the norm, not the exception, and individuals must balance multiple sets of needs in designing their work patterns. The workforce must experiment and learn from failure as it adapts to a more agile and fluid way of working. Organizations must design collaboration intentionally by addressing how, where and when teams must come together.
