The new hybrid human-centric work model will change the purpose of the office, along with its design and the organization’s real estate portfolio. Offices will no longer be the place where most employees go to do all types of work. Instead, hybrid employees will choose to come to the office for certain types of work activities, such as in-person collaboration, socialization or onboarding. Frontline workers also need flexibility and support. Hybrid workplaces need to be more flexible, too, since the space needs of employees may change over time. Organizations will need to create a workplace strategy that meets the particular needs of employees in each office. To do so, leaders will need to rely on observational insights, usage data, and experimentation in order to ensure that they are providing all employees with the spaces they need when they need them.
